Return policy

RETURN & REFUND POLICY — Chic Slacks

Return Eligibility

Returns or exchanges may be initiated within 30 CALENDAR DAYS from the date you receive your order.
Condition Requirements: All items must be unworn, unused, unwashed, unaltered, free of stains, odors, pilling, makeup marks or any signs of wear. Original tags, labels, packaging, protective wrapping and attached price stickers must be intact and returned in original new condition. Please try on garments without makeup, perfume or deodorant contact to preserve fabric quality.
Non-Returnable / Final Sale Items:
  • Items clearly marked “Final Sale”, “Clearance” or “Personalized”
  • Custom-altered, hemmed or specially modified items
  • Gift cards
  • Items returned outside the 30-day window, washed, worn, damaged, or without original tags/packaging

 How to Request a Return

Do NOT return items without prior authorization! Please email chicslacks@chic-slacks.info with: Order Number, Item Name/SKU, clear reason for return, and photos if damaged, defective or incorrect. We will respond with return instructions and a return authorization ID within 2 business days.
 Unauthorized returns or Cash-on-Delivery (COD) shipments will be refused and returned to the sender at the buyer’s own expense.

 Shipping Costs & Fees

  • Our Fault (wrong item, defective, damaged on arrival, incorrect size/color; notify within 7 days of delivery with photos/proof): We cover return shipping costs. Full refund including original delivery fee or free replacement/exchange — no restocking fee applies.
  • Customer Preference (changed mind, fit/size difference, style preference): Buyer pays all return shipping costs. Original delivery charges are non-refundable. A restocking fee of up to 10% may apply to cover repackaging and administrative costs.
  • International Returns: Buyer is responsible for all return shipping fees, customs duties, taxes and clearance charges both ways.

 Inspection & Refund Timeline

We inspect all returned items within 3–5 business days after receiving your package. Approved refunds will be processed back to your original payment method via Stripe. Please allow 5–10 business banking days for funds to appear in your account — timing depends on your bank or card issuer’s processing schedule. Exchanges are subject to current stock availability. Returns that fail inspection will be notified by email; unclaimed returns will be held for 14 days and then disposed of.